Our goal is to ensure a fair and transparent experience for all 888 users, whether you are participating in fantasy contests or purchasing items from our store.
If a fantasy contest is cancelled due to match abandonment, rain delays, or unexpected technical issues on our platform, the full entry fee will be refunded to your 888 wallet within 24 hours.
For physical goods (such as mobile phones, electronics, gold coins, and other merchandise) purchased or redeemed on the 888 platform:
Cash added to your "Deposit Balance" is strictly non-refundable and can only be used to join contests or purchase physical products within the app. Only your "Winning Balance" is eligible for direct bank withdrawal, subject to KYC verification.
In the event of a double-deduction or a failed transaction during a deposit or contest join attempt, the deducted amount will be automatically reversed to your 888 wallet or your original payment method within 3-5 business days, based on our secure banking logs.