This policy outlines the delivery and handling procedures for physical merchandise, electronics, and rewards either purchased directly from the 888 store or earned through our Reward Milestone system.
Once you purchase an item or qualify for a high-value reward (such as a mobile phone or gold coin), our team requires a processing and verification period of 7-10 working days. Once verified, standard shipping usually takes an additional 10-15 business days depending on your delivery location.
Standard shipping for milestone and contest rewards is completely free of cost. For direct e-commerce purchases within the app, any applicable shipping fees will be calculated and displayed at checkout. Please note that any local state taxes, octroi, or registration duties must be borne by the user.
To ensure secure delivery, winners and buyers must provide valid government-issued ID proof and complete address verification before any physical reward or high-value item is dispatched. Deliveries will only be made to the address matching your verified profile.
Once your item has been dispatched, a tracking link will be provided via email and updated in your 888 app's "My Orders" or "Rewards" section, allowing you to monitor the shipment in real-time.